aaq99's Privacy Policy

Introduction & Overview

aaq99 is a trusted online betting and casino platform operating for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what types of information aaq99 collects, why it collects them, how that information is processed, and what rights users have.

By browsing our website, creating an account, or using any of our services, you are considered to have accepted the terms of this Policy. We advise against using any service without reading this Policy first.

What Information We Collect

aaq99 may collect the following types of information to operate its services properly:

2.1 Personally Identifiable Information

• Full name (first name and last name)
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Email address
• Mobile number
• National ID card or passport details (if verification is required)

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal amounts and timestamps
• Information related to deposit and withdrawal methods

2.3 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system
• Duration of browsing sessions and list of pages visited
• Information collected from cookies and similar tracking technologies

2.4 KYC-Related Information

To operate a safe and responsible platform, aaq99 may conduct identity verification (Know Your Customer — KYC) processes as needed. This process may involve requesting copies of government-issued ID or other documents.

Purpose of Information Use

Collected information is used only for the following lawful purposes:

• To complete account registration and management
• To process transactions (deposits and withdrawals) — via bKash, Nagad, Rocket, and Upay
• To verify identity and prevent fraud
• To ensure user security and account protection
• To provide customer support (via 24/7 live chat and email)
• To enforce responsible gambling policies and restrict access by minors
• To improve platform performance and user experience
• To send important service-related notifications
• To meet applicable legal obligations

Information Sharing & Disclosure

We do not transfer users' personal information to third parties, with the following limited exceptions:

4.1 Service Partners

For payment processing, aaq99 works with Bangladesh's authorized mobile financial service providers (bKash, Nagad, Rocket, Upay). These providers receive only the information necessary to complete transactions.

4.2 Legal Obligations

Information may be disclosed in response to a legal obligation, court order, or a legitimate request from a government authority. This will only be done within the scope of applicable law and to the minimum extent required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. Users will be notified in a timely manner before any such change takes place.

4.4 Security & Fraud Prevention

Certain information may be shared with specialist security partner organizations for the purpose of protecting platform security and detecting and preventing fraud or abuse.

Cookies and Tracking Technologies

The aaq99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.

5.1 Types of Cookies

• Essential Cookies: Required for the site's core functionality — to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings — such as language preference.
• Analytical Cookies: Collect information about site usage to help us improve our service.

5.2 Cookie Control

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work correctly.

Data Security Measures

aaq99 applies industry-standard security measures to protect user data. Our platform uses SSL (Secure Socket Layer) encryption, which encrypts all data exchanged between your browser and our servers.

• All sensitive data is stored in encrypted form.
• Access controls ensure that only authorized personnel can access data.
• Regular security audits and assessments are conducted.
• Automated alert systems are active for suspicious logins or transactions.
• Users are provided with the option to use Two-Factor Authentication.

However, no data transmission over the internet is 100% guaranteed. While aaq99 strives to ensure the highest level of protection, complete security cannot be guaranteed.

Data Retention Period

aaq99 retains user information only for as long as necessary. In general:

• Account-related information is retained for as long as the account remains active.
• Even after an account is closed, certain information may need to be kept for a period of time due to legal obligations.
• Transaction records are retained for the period specified by applicable regulations.
• Contact information used for sending notifications is retained until consent is withdrawn.

Once the retention period ends, information is securely deleted or anonymized so that individuals cannot be identified.

User Rights

aaq99 grants users the following rights over their own personal information:

8.1 Right to Access

You may find out at any time what information we hold about you. To do so, email [email protected] or contact us via live chat.

8.2 Right to Rectification

You have the right to request correction if your personal information is inaccurate or incomplete. This can be done through account settings or by contacting customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object

You have the right to object to marketing messages or certain types of data processing. An opt-out option is provided in all marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact aaq99 in the following ways:

• Email: [email protected]
• 24/7 Live Chat — available directly on the site

We generally make every effort to respond to your request within a reasonable time.

Protection of Minors' Data

aaq99's services are intended only for persons aged 21 or above. We do not knowingly collect information from minors.

An age verification process is in place during registration. If we become aware that a minor is using our service or that we hold their information, that account will be immediately closed and the relevant information will be deleted.

If a parent or guardian believes that information about their child or a dependent is held by us, please contact [email protected] promptly.

Policy Changes & Updates

aaq99 reserves the right to review and update this Privacy Policy where necessary. Depending on the nature of the changes:

• Advance notice of significant changes will be sent to the registered email address.
• Minor changes will be communicated by updating this page on the website.
• The update date will always be noted at the top of the page.

Continued use of the service after a change will indicate that you have accepted the updated Policy. We recommend checking this page regularly.

Contact & Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the aaq99 customer support team:

• Email: [email protected]
• Live Chat: Available on the website 24 hours a day, 7 days a week
• Support Language: Bengali and English

Our support team is able to assist you in both Bengali and English. We are always here for you on any matter relating to your privacy.