Our Commitment to Responsible Gaming
At aaq99, fun and safety go hand in hand — stay in control at all times with deposit limits, time-out, and self-exclusion features.
What Is Responsible Gaming and Why Does It Matter?
Online betting and casino games are a form of entertainment — but they stay enjoyable only when you are aware of your own limits. aaq99 believes every player should have full control over their budget and time. Responsible gambling means keeping the game in the space of entertainment, not letting it become a source of financial or emotional stress.
Betting is never a guaranteed source of income. Winning and losing are both possible in every game. So only place bets with an amount you are comfortable losing. aaq99 provides several active protection tools to help you with this goal — they are explained in detail below.
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. Requests to increase a limit are subject to a processing delay, which protects you from impulsive decisions.
Time-Out
If you want to take a break for a while, aaq99 offers a time-out feature. Your account can be temporarily suspended for a set period — from 24 hours up to several weeks. During the time-out you cannot log in or place bets.
Self-Exclusion
Choose self-exclusion for long-term protection. Under this arrangement your account is closed for a set period — or permanently. Promotional emails are also stopped. The support team will assist you through the process.
24/7 Support Team
Whenever you need help, aaq99's support team is there for you. Reach us via live chat or email ([email protected]). Support is available in both Bengali and English.
Age & Identity Verification
aaq99 verifies the age and identity of every account. Ensuring that anyone under 21 cannot use the platform is our priority. This is not an inconvenience — it is there to protect you and everyone else.
Reviewing Your Betting History
Your full transaction and betting history is visible in your account. Analyse your own patterns, understand where most of your time or money is going, and make informed decisions.
Ask Yourself
You can check for yourself whether gambling is moving toward addiction. Read the questions below carefully. If your answer to more than one is "yes", consider reaching out to aaq99's support team.
Self-Assessment Checklist
Signs and Warnings of Addiction
Gambling addiction develops gradually and is often hard to notice from the outside. However, there are some common signs that, if recognised early, make it easier to get out of the problem.
Warning Signs
- Continuously increasing the amount you bet
- Neglecting work or family responsibilities
- Mood swings — especially excessive anger or frustration after a loss
- Sleep problems or difficulty concentrating
- Trying to hide financial problems
- Feeling pressure that you "must win" while playing
- Losing interest in other hobbies or social activities
If these signs appear, immediately use aaq99's self-exclusion or time-out feature and seek professional help if needed.
Use aaq99's Protection Tools
To support responsible gambling, aaq99 has integrated several effective tools directly into your account. They are easy to use and take effect immediately.
📋 Deposit Limit
Set a daily, weekly, or monthly deposit limit from your account settings. Lowering a limit takes effect immediately — requests to increase a limit are subject to a delay.
⏸️ Time-Out
Take a temporary break from 24 hours up to six weeks. During this time no transactions or bets are possible from your account.
🚫 Self-Exclusion
Close your account for three months to five years, or permanently. The support team will guide you through the entire process.
📞 Contact for Support
To activate any protection tool or get advice, reach us via live chat or email us at [email protected].
Simple Rules for Playing Safely
Following a few basic principles helps you keep enjoying aaq99 over the long term. They are not difficult — just staying a little mindful is all it takes.
- Set a budget in advance and do not spend a single taka beyond it.
- Avoid the "just one more" mindset to recover lost money — it is the most dangerous habit.
- Feel good about a win, but also practise stopping even after you win.
- Pick specific days and times each week to play — avoid playing all day long.
- Do not place bets while drinking or under emotional stress.
- Do not make betting your only entertainment — pay attention to other areas of your life too.
- Talk openly with family or someone you trust about your gambling habits.
- If in doubt, activate any of aaq99's protection tools — do not wait.
Talk to the Support Team
If gambling feels like it is getting out of control — you do not have to face it alone. aaq99's support team is here for you, safely and without judgement.
Available on site 24/7 — instant support
[email protected]
Support is available in both Bengali and English
Protection of Minors
aaq99 firmly believes that keeping children and teenagers away from gambling is the responsibility of every parent — and ours as well. We operate our age verification process strictly.
If you suspect that a minor in your home is using your device or account, notify the support team immediately. In addition, using parental control software on your device is advisable.
Advice for Parents
- Use strong passwords and locks on your devices.
- Keep betting apps and websites out of children's reach.
- Have an open conversation with your children about the risks of online gambling.
- Never share your aaq99 account details (username, password) with anyone.
- If in doubt, contact us at [email protected].
Stay in Control — Always
Playing at aaq99 is enjoyable — as long as you do it responsibly. Enjoy the games and respect your limits. If you have questions, check the FAQ or get in touch with the support team.