aaq99 Terms & Conditions —
Your Right to Know

1. Introduction & Applicability

These Terms & Conditions ("Terms") apply to all services, products and online betting activities provided through the aaq99 platform. By registering an account on aaq99 or using the platform, you are automatically considered to have agreed to these Terms.

These Terms have been prepared in Bengali for users residing in Bangladesh. In the event of any dispute or ambiguity, this Bengali version shall be considered final.

aaq99 reserves the right to amend these Terms at any time. Amended Terms will take effect from the date they are published. Regular users of the platform are specifically requested to review the Terms for updates on a regular basis.

2. User Eligibility & Age Requirement

The following conditions must be met in order to open an account and play betting or casino games on the aaq99 platform:

2.1 Age Requirement

• The user must be at least 21 years of age or older.
• aaq99 strongly opposes minors opening accounts or gambling.
• A national ID card or equivalent valid identification may be requested at any time for age verification purposes.
• Providing false information about age will result in immediate account closure.

2.2 One Person — One Account

Each individual may create only one aaq99 account. If multiple accounts belonging to the same person are found, all accounts will be closed and any bonuses held in those accounts will be considered void.

2.3 Accuracy of Information

All information provided at registration and during all subsequent transactions must be true, accurate and complete. Providing false or misleading information may result in account suspension or cancellation.

3. Account Registration & Security

The process of opening an account at aaq99 is simple and secure. Our SSL encryption technology ensures that your personal information is always protected.

3.1 Login Credential Security

• Keep your username and password completely confidential.
• Sharing login credentials with any third party is strictly prohibited.
• If you suspect your account has been hacked or accessed without authorisation, notify our support team immediately.
• You are responsible for all activity carried out through your account.

3.2 Account Suspension or Closure

aaq99 reserves the right to suspend or close an account in the following circumstances:

• In the event of a breach of the Terms;
• If evidence of fraud or suspicious activity is found;
• If evidence of operating multiple accounts is found;
• If evidence of bonus abuse is found;
• At the user's own request.

The opportunity to withdraw any valid balance will be provided before the account is closed, unless the account is being closed due to fraud.

4. Deposit, Withdrawal & Payment Policy

aaq99 provides easy, fast and secure financial transactions through Bangladesh's most widely used mobile payment platforms.

4.1 Accepted Payment Methods

Only the following mobile wallet methods may be used at aaq99:

• bKash — BRAC Bank's mobile wallet
• Nagad — Bangladesh Post Office's mobile financial service
• Rocket — Dutch-Bangla Bank's mobile wallet
• Upay — UCB's mobile payment service

4.2 Deposit Limits

4.3 Withdrawal Limits & Timeframe

Before processing a withdrawal, our team verifies the validity of the transaction. Identity verification may be required for a first-time withdrawal.

4.4 Transaction Responsibility

• Deposits and withdrawals must be made from the user's own mobile wallet.
• Transactions through a third party are prohibited and will be treated as suspicious activity.
• aaq99 will not be responsible for deposits or withdrawals made to a wrong number — verify all details before making a transaction.

5. Bonus & Promotional Offer Policy

aaq99 provides various bonuses and promotional offers for registered users. The following conditions must be met in order to receive these bonuses.

5.1 Welcome Bonus

5.2 Wagering Requirement

Before withdrawing bonus winnings, you must wager only 20 times the bonus amount.

5.3 General Rules for Bonus Use

• The same bonus cannot be claimed more than once per account.
• Bonus cash cannot be transferred directly to another account.
• Using multiple accounts to claim bonuses will result in all bonuses being cancelled.
• aaq99 reserves the right to change or cancel bonus offers at any time.
• The wagering requirement must be completed before the bonus expires; the bonus will be cancelled once the expiry date has passed.

5.4 VIP Programme & Weekly Cashback

aaq99 has a four-tier VIP programme for regular players, with weekly cashback available:

• Bronze: up to 0.2% cashback per week.
• Silver: up to 0.4% cashback per week.
• Gold: up to 0.6% cashback per week.
• Platinum: up to 0.8% cashback per week.

VIP tier is upgraded based on the consistency and volume of play. Additional benefits are available at each tier.

6. Fair Play & Prohibited Activities

aaq99 is a fair play platform. Ensuring transparency and fairness across all our games and betting services is our core responsibility.

6.1 Prohibited Activities

• Using any strategy or automated tools to exploit the bonus system.
• Attempting to hack, crack or undermine the platform's security systems.
• Betting using bots, scripts or automated programmes.
• Money laundering or introducing funds obtained from illegal sources.
• Operating an account using a false identity or false information.
• Sharing or transferring an account with another user.
• Exploiting technical errors on the platform — any winnings obtained in this way will automatically be considered void.

6.2 Suspicious Activity Investigation

aaq99's security team monitors transactions around the clock. If suspicious activity is detected, the relevant account will be temporarily suspended pending investigation. Withdrawals will be paused during the investigation period.

7. Sports Betting Rules

aaq99 offers betting on various sports including cricket, football and kabaddi. The following rules apply to sports betting.

7.1 Bet Acceptance & Cancellation

• Once a bet is fully confirmed, it cannot be withdrawn.
• No bet may be placed after an event has started.
• If a match is cancelled or suspended at an unscheduled time, aaq99 will cancel the relevant bet and return the original stake.
• aaq99 reserves the right to cancel bets where incorrect odds were displayed due to a technical error.

7.2 Live Betting

Odds in live betting change rapidly. The odds displayed at the time a bet is placed will be considered final. If there is a difference in odds due to network delay, aaq99 reserves the right to apply the updated odds.

8. Responsible Gaming & Self-Exclusion

aaq99 is firmly committed to responsible gaming. We believe that playing for entertainment is the key to staying healthy.

• Play within your budget and avoid betting with the aim of recovering lost money.
• Self-exclusion and deposit limit features are available on the aaq99 platform.
• If gaming is causing you mental stress or financial problems, contact our support team immediately.
• Gambling addiction is a serious problem — visit our Responsible Gaming page to learn more.

9. Data Protection & Privacy

aaq99 gives the highest priority to the security of your personal information. Read our Privacy Policy page to learn about our full data protection policy.

In brief, we make the following commitments:

• Your personal information will not be sold to third parties.
• All data is kept secure through SSL encryption.
• Data is used solely for service improvement and to meet legal obligations.
• After data is retained for necessary purposes, it is securely deleted.

10. Limitation of Liability

To the maximum extent permitted by applicable law, aaq99 is not liable for the following:

• Financial losses arising from the user's own actions or decisions.
• Losses caused by disruption of third-party services (mobile wallets, internet connection).
• Service disruption due to force majeure — natural disasters, emergency legal situations, etc.
• Temporary unavailability during platform maintenance.
• Losses resulting from the user's login credentials being accessed by someone else.

aaq99 always strives to maintain a high standard of service. Resolving any technical issues promptly is our commitment.

11. Complaints & Dispute Resolution

If you have any complaint, aaq99 is committed to resolving it quickly and fairly.

11.1 Complaint Submission Process

1. First, report the matter directly through our 24/7 live chat support.
2. If not resolved, send a detailed email to [email protected].
3. Include your account information, a description of the issue, and relevant screenshots in the email.
4. Our team will get in touch with you as soon as possible.

11.2 Final Decision

The decision of aaq99 authority shall be considered final in all disputes. All parties are requested to remain patient while the investigation is ongoing.

12. Miscellaneous Provisions

12.1 Changes to Terms

aaq99 reserves the right to modify these terms at any time. A notice will be posted on the platform for significant changes. If you continue using the platform after the changes, you will be considered to have accepted the updated terms.

12.2 Entire Agreement

These terms and our Privacy Policy and Responsible Gaming policy together form the complete agreement between the user and aaq99.

12.3 Contact Methods

For any queries regarding the terms, contact us:

• Live Chat: Available on the site 24/7, in Bengali and English.
• Email: [email protected]